Check-in Podcast by TMR
Check-In Episode 29: Recognizing How Time is a Gift with HAL’s Michelle Sutter

Check-In Episode 29: Recognizing How Time is a Gift with HAL’s Michelle Sutter

October 27, 2022

For people both inside and outside of the travel industry, the past few years have been marked by a lot of looking ahead instead of looking around. Despite the hurdles and gloom that have come with a once-in-a-century pandemic, looking ahead robs us of our most precious finite resource, and that is time.

In this episode, TMR’s Dan McCarthy talks with Holland America Line’s Vice President of North America Sales Michelle Sutter about how she used her time during the pandemic and how she learned to let go of things out of her control.

Sutter, a career travel industry veteran, initially landed in travel after career plans changed from working at a Swiss charter school to living and working onboard a cruise ship. She reflects on that change in this episode and also talks about what she sees as the biggest challenge for the industry going forward.

Check-In Episode 28: Counting Wins with ASTA’s Travel Advisor of the Year

Check-In Episode 28: Counting Wins with ASTA’s Travel Advisor of the Year

September 28, 2022

Melinda Fortunato, who recently took home the Travel Advisor of the Year Award at ASTA’s latest Global Convention in San Francisco, has had a lot of wins throughout her career. Recognizing those wins has served her well through her decade-long travel industry. 

In this episode, Melinda joins TMR Editor Dan McCarthy to talk about her career in travel, including how her background growing up in a military family led to her place as a travel advisor today. 

Check-In Episode 27: Choosing the Right Hotel Is About Picking an Experience

Check-In Episode 27: Choosing the Right Hotel Is About Picking an Experience

July 19, 2022

Growing up in Sao Paulo, and experiencing one of the world's most diverse cities, helped Meire Ramos, the Sr. Global Director of Sales Intermediary, Retail and Leisure at Marriott International, choose to spend her life in hospitality. But choosing a favorite hotel is a tougher task. In this episode, Ramos, from her home on San Marco Island, talks to TMR about growing up in one of the world's premier melting-pots, getting her start in hospitality in Miami, learning how to play Sr. Global Director of Sales Intermediary, Retail and Leisure at Marriott International -ball, and discovering just how important travel advisors are to the industry at large.

Check-In Episode 26: Going Beyond a ‘Cookie Cutter’ Travel Experience

Check-In Episode 26: Going Beyond a ‘Cookie Cutter’ Travel Experience

June 16, 2022

Serena Cook, the founder of Deliciously Sorted, a concierge company based out of Ibiza, has spent years making sure ultra-high-net-worth travelers get what they want out of a sojourn to Ibiza. 

But knowing the ins and outs, and having connections to the best places to eat and party, of Ibiza, isn’t all that’s required of that job task. One of the most important things Serena has mastered in her years in business is how to communicate with, and exceed expectations of, her high-net-worth clients. 

In this episode, Serena talks to TMR about her company including how she started by partnering the travel advisors, how Ibiza has changed throughout the years, and how best to talk to clients who are interested in not only spending a lot of money on a vacation, but also having a distinct, unique, far-from-ordinary vacation. 

Disc Relationship Strategies: https://medium.com/@kylegillette83/which-disc-personalities-work-the-best-together-4f452c2ce277

Deliciously Sorted: https://www.deliciouslysortedibiza.com/ 

Check-In Episode 25: Our Space Travel Future Is Here

Check-In Episode 25: Our Space Travel Future Is Here

June 2, 2022

According to the New York Times: “The number of people to travel to space in recent years has increased, and the pace is expected to only accelerate as a market for private spaceflight missions with wealthy tourists takes shape. The tally includes brief suborbital flights, such as the Blue Origin launch in July that carried Jeff Bezos, the founder of Amazon and its former chief executive, to the edge of space with three other passengers.” 

One of those companies is Space Perspective, a company that touts itself as the world’s first luxury spaceflight experience company.

In this episode, TMR checks-in with Jane Poynter, the CEO of Space Perspective, to talk about her background in discovery, and her new company, which is expected to launch their first official, tourist space flights in 2024. 

While there are a lot of companies pursuing tourist spaceflight, Space Perspective is different in the way it gets its guests to space (via a balloon) and the way it wants to treats its customers (a luxury experience). It's also different in its costs (starting at $125,000 per person). 

Poynter talks about not only what makes Space Perspective different, but also her expectations for the future of tourist spaceflight, and what impact the democratization of space travel could have on the world. 

Space Perspective: https://spaceperspective.com/

Jane Poynter’s Human Experience https://archive.org/details/humanexperimentt00poyn

link for Jane's bio: https://spaceperspective.com/the-crew

Check-In Ep. 24: What the Most Important Skill Travel Advisors Should Have?

Check-In Ep. 24: What the Most Important Skill Travel Advisors Should Have?

May 17, 2022

It's all hands on deck for so many travel agencies trying to keep up with post-COVID-19 demand right now. And while there are so many advisors and agencies going out of their way to serve clients, there is a need in the industry for one specific skill in particular. And there's no one currently to fill it. 

In this episode, Robin Sanchez, the new president of Montecito Village Travel, talks about how important GDS and air booking skills are right now for host and corporate agencies around the country. 

Check-in Episode 23: What’s Trending with Travel Insurance?

Check-in Episode 23: What’s Trending with Travel Insurance?

April 28, 2022

According to Adroit Market Research, the global travel insurance market, which was estimated to be worth about $21 billion in 2019, is expected to close to double by 2028 with a projected worth of $40 billion that year. To get a full understanding of what's driving that growth, and what's to come, TMR this week spoke to Richard Aquino, the vice president and head of sales at Allianz Partners, one of, if not the, largest travel insurance providers in the world. 

 

Acquino has been with Allianz going on 18 years now, and has experienced the highs and lows of the industry along the way. In this episode, he talks with TMR's Dan McCarthy about what's trending now, what advisors need to know to sell insurance the best they can, and more. 

Check-In Episode 22: Who Are these New Travel Advisors and Where Are they Coming From?

Check-In Episode 22: Who Are these New Travel Advisors and Where Are they Coming From?

April 12, 2022

In this episode, TMR's Dan McCarthy talks to Travel Institute President Diane Petras about her thoughts on the present and future of travel agencies. With so much travel demand right now, and the industry still in the process of recovering numbers from the 2020 drop, there is a need to bring new blood into travel and make a career as a travel advisor or travel agency owner compelling. It's a big task for the industry, and a responsibility that is going to be shared among all stakeholders, but Petras says there is good news already in that battle, including a lot of new interest in the career.

Check-In Episode 21: What’s In the Way of Travel’s Full Recovery?

Check-In Episode 21: What’s In the Way of Travel’s Full Recovery?

March 22, 2022

In this episode, Lauri Reishus, the president and CEO of Airlines Reporting Corporation, or ARC, joins TMR’s Dan McCarthy to talk about where the industry is right now, including the latest ARC data, and what’s in the way of a full recovery, including commentary on ticket prices, NDC and GDS adoption, and more. Reishus, who was named president and CEO of ARC in January 2021, also touches upon her time as a ticketing travel agent, and why she thinks so many C-suite-level people in travel share that kind of experience.

Check-In Episode 20: Rick Stiffler’s Favorite Hotels in the World

Check-In Episode 20: Rick Stiffler’s Favorite Hotels in the World

March 8, 2022
Rick Stiffler, the senior vice president of global sales with Preferred Hotel Group, has spent over two decades as part of the team that has crafted a portfolio of the world's best hotels. In this episode, he talks to TMR's Dan McCarthy about his favorite hotels, what makes a great hotel, his path into the travel industry, and lessons he would tell his younger self. 
 
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